VACANCY | Brandstore Salesperson & Customer Support Employee 4/5th — Antwerp
Are you eager to strengthen our enthusiastic team, alternating from our store in Antwerp? Then be sure to read on!
What will you do?
Customer Support (online & phone)
You are one of the first points of contact for our customers, both before purchase, during the delivery period, and after receiving their order:
- You provide customers with clear updates about availability, deliveries, and the logistical status of their order
- You find solutions for transport damage, production errors, or other inquiries
- You answer commercial questions about our products and services
- You inform customers correctly about (partial) payments and payment methods
You mainly do this by phone and in writing via our ticketing system. You combine information from various tools such as our ERP system, payment platforms, and logistics software, and follow up on files administratively with great accuracy.
Staff coordination
- You supervise any employees or sales assistants in the showroom
- You schedule shifts and vacations across both locations
- You ensure smooth onboarding and coaching of new team members
Sales & customer advice in the store
In addition to your support tasks, you are also responsible for sales in our store in Antwerp:
- You welcome customers and personally advise them on their purchase
- You contribute ideas about interior, materials, and dimensions, always tailored to the customer
- You ensure a well-maintained store and a pleasant shopping experience
- You handle orders and payments correctly
Sales & Commercial Objectives
- You guide customers through the purchasing process in our showroom
- You contribute to individual and team sales targets
- You follow up on leads, quotes, and open files
- You identify upsell and cross-sell opportunities
- You report your sales results monthly to management
Your profile
- You speak and write perfect Dutch, and have a good knowledge of French and English
- You are digitally strong and work smoothly with online tools in an e-commerce environment — knowledge of MS Office is a must
- You are service-oriented, empathetic, and find satisfaction in happy customers
- You combine customer friendliness with a commercial and business mindset
- You know the appropriate tone and dare to be assertive when necessary
- You switch smoothly between commercial, logistical, financial, and technical questions
- You work efficiently, hands-on, and know how to set priorities
- You work independently and take responsibility, but also function well within a team
- You are flexible, solution-oriented, and take internal procedures into account
- You work accurately and value correct communication and administration
What do we offer?
- A permanent (4/5th) position with a varied range of tasks
- Variety between customer support and in-store sales in Antwerp
- A young, dynamic, and driven team
- Competitive salary
- Working days and schedule negotiable
- Work locations: Antwerp (head office) and Amsterdam (possibly as a replacement)
Interested? Send your CV and cover letter to jobs@furnified.com — we look forward to hearing from you.